Terms and conditions
Terms and conditions Samipath Official AS
When ordering, buying, borrowing or using one of Samipath`s activities, merchandise or the like, the conditions below are accepted:
Please read the following terms and conditions before making a reservation. It is important to both parties that you understand this agreement in relation to your use of Samipath Official AS.
Please note that reservations which include more than one product will be governed by Norwegian package tour legislation. Should any discrepancies occur between our conditions and the said package tour legislation, then the legislation will take priority.
All travel products available at Samipath Official AS are compliant with Norwegian legislation and regulations. Demands made beyond the said legislation and regulations may be forwarded by Samipath Official AS as an enquiry, but cannot be considered to be part of the contract unless accepted by the supplier.
Samipath Official AS acts as distributor and delivers for travel and tourism-related suppliers. By travel and tourism-related suppliers we mean: Destination management companies, hotel chains, activity providers, tour operators, accommodation organizers, transport companies and more.
By the term “booking” we mean the purchase of any product or service made on any of our web sites, or at your local destination when it is part of Samipath Official ASs network.
Bookings are binding when Samipath Official AS has sent a written confirmation to an email address submitted by the customer.
Read the confirmation you receive from Samipath Official AS carefully. It is the buyer`s responsibility to make sure that the order is correct. The confirmation is our contract, and it is important that you, the customer, make sure that it is in accordance with your order. Any comments must be made immediately. Payment confirms acceptance of these conditions.
Samipath Official AS advises customers to print out the confirmation and take it with them on their trip.
You must be at least 18 years of age to make a reservation with Samipath Official AS.
Some product owners/suppliers/partners may impose a higher age limit, in which case they will provide notification of this when you order.
Payments and Refunds
You have to prepay the products that we sell with a card payment (Visa, Mastercard, etc) unless otherwise stated. Your card will be charged after you have entered the necessary information.
Tour Provider Conditions and cancellation
The following applies to all products or services booked with Samipath Official AS:
When booking accommodation, cancellation rules apply for all suppliers (see below). When it comes to other categories, the suppliers own terms will apply in addition to Samipath Officials specific conditions as laid down in this document. These terms also apply to package tours, and it is your responsibility to read them. Such terms and conditions will be given in the travel documents.`
OBS: It is 100 % cancellation fees after your confirmed booking. Payment are not refundable, if the client have to cancel their trip. For that reason, we recommend that the clients effect an insurance for that case. Should the participant not wish to or cannot take part in parts of the program, no refund is granted.
You are responsible for complying with any supplier-specific conditions in relation to check-in times, reconfirmation of flights, or other matters.
All photographs taken during our excursions might be published by Samipath Official. Unless differently agreed upon written request, the client acknowledges that all photographs taken during the tour can be publicly displayed and put for sale by Samipath Official AS.
The re-distribution of our photos, or the use of our photos within products that are mass distributed in any type of archive format is not allowed without an extended or special license.
Samipath Official AS does not sell the ownership nor the copyrights of an image, but only the license to use it.
You can use Samipath Official AS images for any personal projects without time, location, or number constraints.
You may not lease, sell or re-distribute, publish or use for any commercial or public purpose any Samipath Official AS images unless an extended license for product resale or a special license with free rights for the image was purchased.
You are not allowed to use Samipath Official AS images in any way that places the photographer or people in the photo in a bad light.
You are not allowed to use Samipath Official images in any manner that is considered libelous, slanderous, defamatory, obscene, indecent, or illegal.
By purchasing/downloading our images, tours, activities and services, you are agreeing to be bound by the terms and conditions of this agreement.
Equipment rental terms
Samipath Official AS Rental Policies and Agreement
Rental Policies, is explanation in everyday language of what we agree to and what your responsibility is when renting gear from Samipath Official AS. If you have any questions about any of this, please email us at firstname.lastname@example.org or call us at +47 973 21 230. Thank you and we hope you have a great adventure!
Samipath Official AS sales and rentals are subject to the following terms and conditions. We keep things straightforward and easy for you. Rental gear is also subject to the Samipath Official AS, Rental Agreement which is in this document immediately following the Rental Policies.
Your start date is the day you get your equipment delivered from us.
This is the day you must drop your gear off with us.
Cleanliness is next to Godliness
Don’t forget, all gear must be clean and dry. If you don’t return gear clean and dry, we will charge you an additional fee. Mold and mildew can do a lot of damage and we don’t want to charge you for it.
Calculating Length of Rental
If your start date is a Friday, and you come back to civilization on a Sunday, we consider that three days.
Don’t be Late
We make commitments knowing that you will deliver your gear back on time. If for some reason this doesn’t happen, we will charge you a daily fee equal to the three-day rental fee divided by three. This adds up pretty quickly and we don’t want you to be surprised by it.
The Outdoors Geek crew has done a lot of camping and backpacking and we know all about normal wear that comes with usage. However, we also know the kind of gear we carry lasts for years and years. With that in mind, rips, and tears, stains and missing parts, burn holes, and dents, etc. are things we will charge you for.
Lost or Stolen Gear
When you rent, it is your responsibility to get it back to us. If we don’t get it back, we will need to charge you.
Please reserve your gear as far in advance as possible. We will run out of some items during our busy times.
If you cancel two weeks or more in advance of your pick-up date, we have a “go in peace” policy…..no charge. If you cancel less than two weeks in advance of your pick-up date, we will charge you in full.
General conditions: Prices stated are per room/per day or per unit (cabin, etc.)/per period and include VAT, if not written otherwise.
Our accommodation providers have guaranteed that Samipath Official AS will have access to their best available rates, i.e. the best rates offered by the accommodation company on electronic distribution channels on any given day, and on the same terms.
No refunds are given for cancellations made directly to product owners/providers.
Some of our sub-suppliers/product owners/partners employ additional cancellation terms together with ours. In such cases you will be informed of any additional rules when you book.
Damages: The tenant must treat rented objects in a responsible manner. The tenant must leave the rented object in the same condition as when he/she arrived, after fair wear and tear is taken into account. The tenant is responsible to the owner/letter for any damage to the rented object or its furnishings and movables that may occur during his/her stay, as a result of actions carried out by the tenant or persons whom the tenant or his/her party have allowed access to the rented object during the rental period. Any damage to the rented object or its furnishings and movables occurring during your stay, should be reported to Samipath Official AS immediately.
Cancellations or changes need to be in writing directly to Samipath Official AS (email@example.com) within the deadlines stated below.
• Cancellation can only be done by e-mail to firstname.lastname@example.org
• “No Show” will be charged 100%
Any amendments made to your booking are treated as cancellations and subsequent new bookings – please refer to Cancellation of your Booking.
Service charges for cancellations/amendments:
• For changes made through email/telephone/at a tourist information office: NOK 20% of total.
The Supplier’s/ TS’s right to cancel/make amendments
Circumstances over which we or our product owners (suppliers/partners) have no control, e.g. weather conditions, breakdowns, labour disputes and the equivalent (force majeur) may result in cancellation/amendment.
Should such cancellation/significant amendment occur, the organizers will provide the customer with immediate notification. If the customer cannot accept any suggested alternatives on the spot, he/she will be given a full refund after Samipath Official AS has been notified by the product owner/supplier/partner.
We recommend all our customers to make sure they have satisfactory insurance arrangements prior to their trip.
Injuries, losses or damages
Samipath Official AS are not liable for any injuries, losses or damages. Our guest are responsible to have the necessary insurance in order to be attending any of our activities or tours.
Samipath Official AS obligations
• Ensure that the necessary documents/confirmations are sent in writing to your given email address
• Ensure that you receive information of any changes made to your booking
• Ensure that our product owners/suppliers/partners are paid for what you have purchased
Our product owners’ /sub suppliers’/ partners’ obligations
– Accountability for supplying the product you have purchased in accordance with its description
– Compliance with applicable legislation and regulations
– Checking proof of identity / passports where necessary, and the rejection of any travellers lacking the proper documentation.
The Customer’s obligations
• Make yourself familiar with our terms of cancellation or those of our product owners/suppliers/partners
• Accept financial responsibility for all transactions made in your name
• You must be over 18 years of age and have the capacity to effect legal transactions and incur liability
• You warrant that all information about you and your party is true and accurate
• Samipath Official AS must not be used to make speculative, false or fraudulent bookings
• Obtain information about rendezvous times
• Make sure that tickets and confirmations are in accordance with your booking as soon as confirmation is received
• Bring valid identification/passport or visa
• Observe the regulations given by product owners/suppliers/partners
• Do not inconvenience other travellers/participants
• Do not damage the product owner’s/supplier’s/partner’s property – you may be liable to pay compensation
It is considered a shortcoming when what you receive deviates from what you have booked and had confirmed. It is also a shortcoming when you are given insufficient or negligent information about conditions which would normally be of importance to the product you have booked.
The following circumstances are not considered shortcomings:
• minor delays when travelling
• deviations from normal weather, temperatures or other climatic conditions
• circumstances resulting from the travellers own negligence
Even though we have done what we can to ensure accuracy and availability, some errors may occur. When such occurrences are brought to our attention, we will do our utmost to ensure that you are notified within 3 working days after your reservation has been made. We reserve the right to cancel your reservation and refund the cost, needless to say without any liability befalling the customer. In cases where the supplier cancels or makes changes to your reservation, we will do everything in our power to notify you as soon as possible. Should the supplier be unable to fulfil your booking, you will have the option of accepting an alternative offer or cancelling your booking and receiving a full refund. In cases where the supplier is unable to provide an alternative within three working days, we reserve the right to cancel your reservation and provide you with a full refund, without any other form of compensation.
MODIFICATIONS AND ERRORS
Our web site may be subject to modifications and errors without notice. The information provided may be subject to changes that have occurred after it was published. We can accept no responsibility for any clerical errors.
OTHER GENERAL TERMS
Samipath Official AS can accept no responsibility for accidents or damages (deaths and or other personal injuries) resulting in the discontinuation of all or part of a trip, provided that the damage was caused by no fault of ours or our suppliers.
Samipath Official AS can accept no responsibility for indirect losses or consequential damages of any kind in cases where products or services ordered via Samipath Official’s reservation service are not protected by Norwegian law.
All disputes or claims will be settled by a Norwegian court.
Our privacy guidelines are based on current Norwegian legislation regarding consumer protection and privacy.
Samipath Official AS will offer our customers an online service allowing you to publish reviews (guest assessments) of your trips. We are at liberty to display reviews, comments and other material submitted by customers after they have finished using products and services purchased via Samipath Official AS. You waive any rights of ownership you may have to such customer reviews, and such reviews may be freely used, copied, distributed and made available in any media, also in some cases by Samipath Official AS or our associates, without your permission.
Specifically with the help of Samipath Official’s customer review service, you guarantee that:
• You have all rights to any user reviews you publish
• Any reviews published were correct on their date of registration
• You will not consciously or inadvertently publish information that may harm or cause offence to private individuals
• You will not publish comments, information or other material which are untrue, malevolent, offensive or which may be interpreted as such
• You will not in any way trick, mislead or encourage anyone into fraudulent and/or illegal activities
Samipath Official AS does not edit reviews, if they are to be published they must therefore be in accordance with our guidelines. We will, to such an extent as the law allows, in no way be liable for such reviews, their use or distribution. The decision to publish your review and your assessment/comments is made at your own risk.
Samipath Official AS reserves the right to reject contributions or remove (without warning) reviews at its own discretion. Amongst other things, this includes situations where Samipath Official AS receives complaints from a third party and/or has reason to believe that our terms and conditions have not been adhered to. Should you wish to complain about any reviews, comments or other material on our web site, you should do so in writing (submit as much information as possible about the circumstances) to: email@example.com
QUESTIONS AND COMPLAINTS IN CONJUNCTION WITH YOUR BOOKING
Should you have any other enquiries or complaints in conjunction with your booking prior to your departure, please contact us by email at firstname.lastname@example.org
Should you have any complaints with regard to a product owner/supplier/partner while on your trip, be sure to lodge your complaint immediately and officially with the relevant product owner/supplier/partner and make sure you receive a written confirmation before departing/checking-out.
If you have any other questions or complaints in conjunction with your booking or the actual product itself, you may contact us on your return home, no later than 30 days after the event took place. State your booking reference and/or forward all relevant information in writing.
Samipath Official AS
Postal address: Niitosjohka 27, 9730 Karasjok, Norway
Administration address: Sapmi park, Leavnnjageaidnu 1, 9730 Karasjok, Norway
Phone: +47 973 21 230